Privacy Notice

This notice describes how protected health information about you may be used and disclosed and how you can get access to it. Please review the notice carefully.

I. Contact person.

If you have any questions about this Notice of Privacy Practices (Notice), please contact us through one of the methods listed at the end.

II. Effective date of this notice.

The original effective date of this Notice was April 26, 2003. The most recent revision date is at the end.

III. We have a legal duty to safeguard your protected health information (PHI).

We are required by law to maintain the privacy of your personal information. This medical information is called protected health information, or “PHI” for short. PHI includes information that can be used to identify you that we have created or received about your past, present, or future health or medical condition, the provision of healthcare to you, or the payment of this healthcare. We need access to your medical records to provide you with healthcare and to comply with certain legal requirements. This Notice applies to all of the records of the care and services you receive from us, whether made by our employees or your physician. This Notice will tell you about the ways in which we may use and disclose PHI about you and describes your rights and certain obligations we have regarding the use and disclosure of your PHI.

However, we reserve the right to change the terms of this Notice and our Privacy Policies and Procedures at any time. Any changes will apply to the PHI we already have. When we make a significant change in our privacy practices, we will change this notice and post when applicable or provide you a copy of the revised notice. You can also request a copy of this Notice from us at any time by contacting us using any of the methods described at the end.

IV. Our duties.

We are required by law to:

  • make sure that PHI that identifies you is kept private
  • give you this Notice of our privacy practices with respect to your PHI
  • disclose information on HIV, mental health, and/or communicable diseases only as permitted under federal and state law
  • follow the terms of this Notice as long as it is currently in effect.

If we revise this Notice, we will follow the terms of the revised Notice.

V. How we may use and disclose your PHI.

A. For treatment. We may disclose your PHI to physicians, nurses, case managers, and other healthcare personnel who provide you with healthcare services or are involved in your care. We may use and disclose your PHI to provide and coordinate the treatment, medications and services you receive including dispensing of prescription medications when applicable. For example, if you’re being treated for a knee injury, we may disclose your PHI regarding this injury to a physical therapist or radiologist, or to medical equipment suppliers or case managers.

B. To obtain payment for treatment. We may use and disclose your PHI in order to bill and collect payment for the treatment and services provided to you. For example, we may provide portions of your PHI to our billing department and your health plan to get paid for the healthcare services we provided to you. We may also provide your PHI to our business associates, such as billing companies and others that process our healthcare claims.

C. For healthcare operations. We may disclose your PHI in order to operate our facilities. For example, we may use your PHI to evaluate the quality of healthcare services that you received, for utilization management activities, or to evaluate the performance of the healthcare professionals who provided the healthcare services to you. We may also provide your PHI to our accountants, attorneys, consultants, and others in order to make sure we are complying with the laws that affect us.

D. To business associates for treatment, payment, and healthcare operations. We may disclose PHI about you to one of our business associates in order to carry out treatment, payment, or healthcare operations. For example, we may disclose PHI about you to a company who bills insurance companies on our behalf so that company can help us obtain payment for the healthcare services we provide.

E. Individuals involved in your care or payment for your care. We may release PHI about you to a family member, other relative, or close personal friend who is directly involved in your medical care if the PHI released is relevant to such person’s involvement with your care. We also may release information to someone who helps pay for your care. In addition, we may disclose PHI about you to an entity assisting in a disaster relief effort so that your family can be notified about your location and general condition. We may release health or health-related information about you to your employer if we provide services at their request. If services are provided at your employer's location, please be aware that due to the nature of shared facilities and services, your employer may have access to your records. For example, this may occur with shared staff, storage, or technology.

F. Appointment reminders. We may use and disclose PHI to contact you as a reminder that you have an appointment for treatment or healthcare if you have not opted out of such reminders.

G. Treatment alternatives. We may use and disclose PHI to give you information about treatment options or alternatives if you have not opted out of such reminders. We may contact you regarding compliance programs such as drug recommendations, drug utilization review, product recalls and therapeutic substitutions.

H. Health-related benefits and services. We may use and disclose PHI to tell you about health-related benefits or services that may be of interest to you if you have not opted out of such reminders.

I. Workers' compensation. We may release PHI about you for workers' compensation or similar programs. These programs provide benefits for work-related injuries or illness.

J. Special situations.*

1. As required by law.* We will disclose PHI about you when required to do so by federal, state, or local law, such as the Occupational Safety and Health Act (OSHA), Federal Drug Administration (FDA), or Department of Transportation (DOT).

2. Public health activities.* We may disclose PHI about you for public health activities. Public health activities generally include:

    a. preventing or controlling disease, injury or disability
    b. reporting births and deaths
    c. reporting child abuse or neglect
    d. reporting reactions to medications or problems with products
    e. notifying people of recalls of products
    f. notifying a person who may have been exposed to a disease or may be at risk for contracting or spreading a disease
    g. notifying the appropriate government authority if we believe a patient has been the victim of abuse, neglect or domestic violence. We will only make this disclosure if you agree or when required or authorized by law.

3. Health oversight activities.* We may disclose PHI to a health oversight agency for activities authorized by law such as audits, investigations, inspections, and licensure. These activities are necessary for the government to monitor the healthcare system, government programs, and compliance with civil rights laws.

4. Lawsuits and disputes.* If you are involved in a lawsuit or a dispute, we may disclose PHI about you under a court or administrative order. We may also disclose PHI about you in response to a subpoena, discovery request, or other lawful process by someone else in the dispute.

5. Law enforcement.* We may release PHI if asked to do so by a law enforcement official:

    a. in response to a court order, subpoena, warrant, summons or similar process
    b. to identify or locate a suspect, fugitive, material witness, or missing person, but only if limited information (e.g., name and address, date and place of birth, social security number, blood type, Rhesus (Rh) factor, injury, date and time of treatment, and details of death) is disclosed
    c. about the victim of a crime if, under certain limited circumstances, we are unable to obtain the person's agreement
    d. about a death we believe may be the result of criminal conduct
    e. about criminal conduct we believed occurred at our facility
    f. in emergency circumstances to report a crime; the location of the crime or victims; or the identity, description or location of the person who committed the crime.

6. Coroners, medical examiners and funeral directors.* We may release PHI about patients to a coroner or medical examiner to identify a deceased person or to determine the cause of death, or to funeral directors to carry out their duties.

7. Organ and tissue donation.* We may release PHI to organizations that handle organ procurement or organ, eye or tissue transplantation, or to an organ donation bank to facilitate organ or tissue donation.

8. Research.* Under certain circumstances, we may use and disclose PHI about you for research purposes. For example, a research project may involve comparing the health and recovery of all patients who received one medication to those who received another for the same condition. All research projects are subject to a special approval process which requires an evaluation of the proposed research project and its use of PHI, and balances these research needs with our patients' need for privacy. Before we use or disclose PHI for research, the project generally will have been approved through this special approval process. However, this approval process is not required when we allow PHI about you to be reviewed by people who are preparing a research project and who want to look at information about patients with specific medical needs, so long as the PHI does not leave our facility.

9. To avert a serious threat to health or safety.* We may use and disclose PHI when necessary to prevent a serious threat to your health and safety, or the health and safety of the public or another person. Any disclosure, however, would only be to someone who is able to help prevent the threat.

10. Armed forces and foreign military personnel.* If you are a member of the armed forces, we may release PHI as required by military command authorities or about foreign military personnel to the appropriate foreign military authority.

11. National security and intelligence activities.* We may release PHI about you to authorized federal officials for intelligence, counterintelligence, and other national security activities authorized by law.

12. Protective services for the president and others.* We may disclose PHI about you to authorize federal officials so they may provide protection to the president, other authorized persons or foreign heads of state, or to conduct special investigations.

13. Inmates.* If you are an inmate of a correctional institution or under the custody of a law enforcement official, we may release PHI about you to the correctional institution or law enforcement official. This release would be necessary, for example, for the institution to provide you with healthcare; to protect your health and safety or the health and safety of others; or for the safety and security of the correctional institution.

14. Food and Drug Administration (FDA). We may use and disclose to the FDA, or person under the jurisdiction of the FDA, protected health information relative to adverse events with respect to drugs, foods, supplements, products, and product defects, or post marketing surveillance information to enable product recalls, repairs, or replacement.

K. Incidental uses and disclosures.* Uses and disclosures that occur incidentally with a use or disclosure described in this Notice are acceptable provided there are reasonable safeguards in place to limit such incidental uses and disclosures.

*In New Mexico and Pennsylvania, uses and disclosures other than those marked with an asterisk may require your written authorization.


VI. What do we do with your information when you are no longer a patient or you do not obtain services through us?

Your information may continue to be used for purposes described in this notice when you do not obtain services through us. After the required legal retention period, we destroy the information following strict procedures to maintain the confidentiality. *This right applies only to our Massachusetts residents in accordance with state regulations.

VII. Your rights regarding your PHI.

A. The right to request limits on uses and disclosures of your PHI. You have the right to ask that we limit how we use and disclose your PHI. We will consider your request but are not legally required to approve it. If we approve your request, we will put any limits in writing and follow them except in emergency situations. You may not limit the uses and disclosures that we are legally required or allowed to make.

You have the right to request a restriction on disclosures of medical information to a health plan for purposes of carrying out payment or healthcare operations. We must comply as long as it is not for purposes of carrying out treatment; and the PHI pertains only to a healthcare service for which we have been paid out of pocket in full without the application of insurance benefits or discounts. If the payment is not honored, then we do not need to comply with the request if we need to seek payment.

B. The right to choose how we send PHI to you. You have the right to ask that we send information to you to an alternate address or via an alternate method. We must agree to your request so long as we can easily provide it in the format you requested.

C. The right to see and get copies of your PHI. In most cases, you have the right to look at or get copies of your PHI that we have, but you must make the request in writing. If we do not have your PHI, but we know who does, we will tell you how to get it. In certain situations, we may deny your request. If we do, we will tell you in writing our reasons for the denial and explain your right to have the denial reviewed. If you request copies of your PHI, there may be a per-page charge. Instead of providing the PHI you requested, we may provide you with a summary or explanation of the PHI as long as you agree to that and to any additional costs in advance.

D. The right to get a list of the disclosures we have made. You have the right to get a list of instances in which we have disclosed your PHI in the past 6 years. The list will include the date of the disclosure(s), to whom PHI was disclosed, a description of the information disclosed, and the reason for the disclosure. The list will not include uses or disclosures that were made for the purposes of treatment, payment or healthcare operations, uses or disclosures that you authorized, or disclosures made directly to you or to your family. The list also will not include uses and disclosures made for national security purposes, or to corrections or law enforcement personnel. Your request must state a time period that may not be longer than 6 years prior, but may certainly be less than 6 years.

E. The right to correct or update your PHI. If you feel that the PHI we have about you is incorrect or incomplete, you may ask us to amend the information. You have the right to request an amendment of the existing information or to add the missing information. You must provide the request and your reason for the request in writing. If we approve your request, we will make the change to your PHI, tell you that we have done it, and tell others that need to know about the change to your PHI. We may deny your request if the PHI is: (1) correct and complete, (2) not created by us, (3) not allowed to be disclosed, or (4) not part of our records. Our written denial will state the reasons for the denial and explain your right to file a written statement of disagreement with the denial. If you do not file a statement of disagreement, you have the right to request that your request and our denial be attached to all future disclosures of your PHI.

F. The right to get this notice. You have the right to get a copy of this Notice in paper and by email.

G. The right to know how your information will be used for purposes not described in this Notice. In all situations other than described in this notice, we will request your written permission before using or disclosing your information. You may revoke your permission at any time by notifying us in writing. We will not disclose your information for any reason not described in this notice without your permission. The following uses and disclosures will require authorization:

    1. Most uses and disclosures of psychotherapy notes
    2. Marketing purposes
    3. Sale of PHI

H. The right to know what type(s) of communications you can opt out of. You can opt out at the address below regarding the following communications:

    a. Appointment reminders.
    b. Treatment alternatives or other health-related benefits and services.
VIII. How to request your privacy rights.

If you believe your privacy has been violated in any way, you may file a complaint by contacting us as described below. We are committed to responding to your rights request in a timely manner. To request any of your privacy rights, please contact us.

  • Call us at 866-861-2762, Monday – Friday, 9 a.m. – 5 p.m., Eastern time.
  • E-mail us at
  • Write to us at:
    Humana Inc.
    Privacy Office 003/10911
    101 E. Main St.
    Louisville, KY 40202

You may also submit a written complaint to the U.S. Department of Health and Human Services, Office for Civil Rights (OCR). We will give you the appropriate OCR regional address on request. You also have the option to email your complaint to We support your right to protect the privacy of your PHI. We will not retaliate in any way if you elect to file a complaint with us or with the U.S. Department of Health and Human Services.

We will respond to all privacy requests and complaints. It has always been our goal to ensure the protection and integrity of your PHI. Therefore, we will notify you of any potential situation where your information would be used for reasons other than what is listed above.

IX. What will happen if my private information is used or disclosed inappropriately?

You have the right to receive a notice that a breach has resulted in your unsecured private information being inappropriately used or disclosed. We will notify you in a timely manner if such a breach occurs.

Effective 12/7/2021


Last updated: 1/12/2022