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TRUE METRIX®, TRUE METRIX® AIR and TRUE METRIX® GO Self-Monitoring Blood Glucose Systems – E-5 Error Code Instructions
Consumer Notice
Trividia is updating the E-5 Error Code in the “Messages” section of the Owner’s Booklets/System Instructions for Use to emphasize that users must seek medical attention immediately if they receive an E-5 error code and are experiencing symptoms of high glucose. Trividia Health will notify users of additional mitigation strategies as needed.
The system displays an E-5 error code for a very high blood glucose event (> 600 mg/dL) or when there is a test strip error. As currently written, the instructions could potentially lead to a delay in treatment if the user does not seek medical attention immediately when they receive an E-5 error code and are experiencing symptoms of high glucose. A delay in treatment may result in serious adverse health consequences or death, especially for users with very high blood glucose levels.
| Display | Reason | Action |
|---|---|---|
| image | Very high blood glucose result (higher than 600 mg/dL), or Test Strip Error | WARNING!! Retest with a new test strip. If the error persists and you have symptoms such as fatigue, excess urination, thirst or blurry vision, seek medical attention immediately. If you are not experiencing symptoms, retest with a new test strip. If the error persists, call 1-800-803-6025, Monday - Friday, 8AM-8PM EST for assistance. |
What to do:
You may continue to use the TRUE METRIX® Products. Products are not to be returned or replaced. If you have any questions, please call Trividia Health Customer Care Department toll-free at 1-888-835-2723 Monday-Friday 8AM-8PM EST (excluding holidays) or e-mail trividia0126CC@trividiahealth.com or visit http://www.trividiahealth.com/E-5productnotice.
Why choose CenterWell Pharmacy®?
Our mail-order pharmacy is committed to excellence, safety and quality—
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Our commitment to excellence
Learn more about our awards and accreditations |
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