We work with you and your prescriber to find safe, lower-cost options for your Rx. We also help you compare drug costs before you order. Plus, standard shipping is always free.
Set up auto refill to get your meds on time, every time. When your prescription is due for refill, we’ll automatically fill and ship it to you. It’s that easy!
Enjoy real-time order tracking on our website in our mobile app, by text or by email. Tell us how to reach you with updates in your account preferences, and even set reminders to take your meds in our mobile app.
Get the assistance you need, when you need it, with our free live chat. When you’re signed in, just select the “Need help?” button at the bottom of your screen.
If your plan offers the over-the-counter (OTC) benefit, you can use it to shop our OTC store. We help you save on hundreds of health and wellness items, including:
Unfortunately, no. For safety reasons, CenterWell Pharmacy can’t offer credits or refunds for medications or supplies that were dispensed correctly. If you experienced a problem with or have questions about an order, please chat with us.
We offer language assistance, and assistance for members with special needs. We also offer video resources. In your prescription details, you can find links to videos that tell you more about your medications.
Sometimes, severe storms and natural disasters can delay mail deliveries, or stop them altogether. If you think this is happening to you, please reach out to us as soon as possible. We’ll do everything we can to make sure you get your medicine on time—whether that means changing your shipping address, sending your prescription to a local pharmacy, or something else.
We’re happy to help. Read our FAQs or visit our support page for ways to contact us.
