Discover the benefits of CenterWell Pharmacy
We bring the personal care and service of your neighborhood pharmacy to the comfort of your home.
As your mail-order pharmacy, we give you:
- Potential savings on your prescriptions
- Secure, free delivery right to your door
- Support from our extensive pharmacy team
Manage all of your prescriptions in 1 place
You’ll get quick online refills, convenient mail delivery and possible savings at every turn. We remove the hassle so you can focus on your health.
Want to see if you have prescriptions to transfer?
Our team is here for you
600+
Pharmacists review prescriptions for safety and answer urgent questions
1300+
Pharmacy technicians and specialists process your claims and help with orders
700+
Customer Care advocates track your orders and provide important updates
We put the pharmacy at your fingertips
Save where it counts
We work with you and your prescriber to find safe, lower-cost options for your Rx. We also help you compare drug costs
before you order. Plus, standard shipping is always free.
Get updates your way
Enjoy real-time order tracking on our website in our mobile app, by text or by email. Tell us how to reach you with updates in your account preferences, and even set reminders to take your meds in our mobile app.
Get automatic refills
Set up auto refill to get your meds on time, every time. When your prescription is due for refill, we’ll automatically fill and ship it to you. It’s that easy!
Chat with a real human
Get the assistance you need, when you need it, with our free live chat. When you’re signed in, just select the “Need help?” button at the bottom of your screen.
CenterWell Specialty Pharmacy® helps when you need it most
We offer 96% of specialty medicines—many of which may not be available at other pharmacies. Plus, a team of pharmacists, nurses and patient advocates manage your treatment 24/7.
Select plans let you order OTC online
If your plan offers the over-the-counter (OTC) benefit, you can use it to shop our OTC store. We help you save on hundreds of health and wellness items, including:
Understanding your benefits
Get info about your Humana plan benefits and how they work with CenterWell Pharmacy.
Ready to get started?
More answers to your questions
When will my order arrive?
- New prescriptions or transfers will arrive in 7–10 business days once we get your prescription from you or your prescriber.
- Prescription refills will arrive 5–7 business days after we receive your order.
- Specialty prescriptions need a scheduled delivery, which we’ll call you to confirm after you place your order.
Do you accept returns?
Unfortunately, no. For safety reasons, CenterWell Pharmacy can’t offer credits or refunds for medications or supplies that were dispensed correctly. If you experienced a problem with or have questions about an order, please chat with us.
What if I speak another language or have accessibility needs?
We offer language assistance, and assistance for members with special needs. We also offer video resources. In your prescription details, you can find links to videos that tell you more about your medications.
What if there’s an issue with my mail or delivery service?
Sometimes, severe storms and natural disasters can delay mail deliveries, or stop them altogether. If you think this is happening to you, please reach out to us as soon as possible. We’ll do everything we can to make sure you get your medicine on time—whether that means changing your shipping address, sending your prescription to a local pharmacy, or something else.
I have more questions
We’re happy to help. Read our FAQs or visit our support page for ways to contact us.
