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Get help from our Customer Care advocates by selecting the “Need help?” button at the bottom-right of the page when you're signed in. We're available Monday through Friday, from 8 a.m. to 8 p.m., and Saturday, from 8 a.m. to 4:30 p.m., Eastern time.
Need more help? Give us a call
If you are experiencing a medical emergency, please dial 911.
If you have questions about maintenance medicines, contact CenterWell Pharmacy.
To speak with a Customer Care specialist, call 800-379-0092 (TTY: 711), Monday through Friday, from 8 a.m. to 11 p.m., and Saturday, from 8 a.m. to 6:30 p.m., Eastern time.
For self-service options, our automated phone system is available 24/7.
If you need help with specialty and complex medicines, contact CenterWell Specialty Pharmacy.
Our pharmacists are available to answer urgent questions 24/7 at 800-486-2668 (TTY: 711). If you need to speak to a Customer Care specialist, contact us Monday through Friday, from 8 a.m. to 11 p.m., and Saturday, from 8 a.m. to 6:30 p.m., Eastern time.
For questions about OTC benefits and ordering:
Call 855-211-8370 (TTY: 711), Monday through Friday, from 8 a.m. to 11 p.m., and Saturday, from 8 a.m. to 6:30 p.m., Eastern time.
You can also write us at
CenterWell Pharmacy
PO Box 745099
Cincinnati, OH 45274-5099
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