Live chat with us

Get help from our Customer Care specialists by selecting the “Live chat” window at the bottom-right of the page when you're signed in. Contact us Monday through Friday, from 8 a.m. to 8 p.m., and Saturday, from 8 a.m. to 4:30 p.m., Eastern time.

 

Need more help? Give us a call

If you are experiencing a medical emergency, please dial 911.

 
If you have questions about maintenance medicines, contact CenterWell Pharmacy.

To speak with a Customer Care specialist, call 800-379-0092 (TTY: 711), Monday through Friday, from 8 a.m. to 11 p.m., and Saturday, from 8 a.m. to 6:30 p.m., Eastern time.

For self-service options, our automated phone system is available 24/7.

If you need help with specialty and complex medicines, contact CenterWell Specialty Pharmacy.

Our pharmacists are available to answer urgent questions 24/7 at 800-486-2668 (TTY: 711). If you need to speak to a Customer Care specialist, contact us Monday through Friday, from 8 a.m. to 11 p.m., and Saturday, from 8 a.m. to 6:30 p.m., Eastern time.

For questions about OTC benefits and ordering:

Call 855-211-8370 (TTY: 711), Monday through Friday, from 8 a.m. to 11 p.m., and Saturday, from 8 a.m. to 6:30 p.m., Eastern time.

 
 

 

CenterWell Pharmacy drug lists

Find out if there are changes affecting your prescription drug coverage for this year.

Learn about our list of covered drugs