Notice of Non-Discrimination 

CenterWell Pharmacy complies with applicable Federal civil rights laws and does not discriminate or exclude people because of their race, color, religion, gender, gender identity, sex, sexual orientation, age, disability, national origin, military status, veteran status, genetic information, ancestry, ethnicity, marital status, language, health status, or need for health services. CenterWell Home Health: 

  • Provides people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as: 
  • Qualified sign language interpreters 
  • Written information in other formats (large print, audio, accessible electronic formats, other formats). 
  • Provides free language assistance services to people whose primary language is not English, which may include: 
  • Qualified interpreters 
  • Information written in other languages. 

If you need reasonable modifications, appropriate auxiliary aids, or language assistance services contact 877-320-1235 (TTY: 711), from 8 a.m. to 8 p.m., Eastern time. If you believe that CenterWell Pharmacy has not provided these services or discriminated on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, age, disability, national origin, military status, veteran status, genetic information, ancestry, ethnicity, marital status, language, health status, or need for health services, you can file a grievance in person or by mail, or email with CenterWell Pharmacy’s Non-Discrimination Coordinator at P.O. Box 14618, Lexington, KY 40512-4618, 877-320-1235 (TTY:711), or patientaccessibility@centerwell.com. If you need help filing a grievance, CenterWell Pharmacy’s Non-Discrimination Coordinator can help you. 

You can also file a complaint with the U.S. Department of Health and Human Services, Office for 

Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at 

https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: 

U.S. Department of Health and Human Services, 200 Independence Avenue, S.W., Room 509F, 

HHH Building Washington, D.C. 20201. 800-368-1019, 800-537-7697 (TDD).

Accessibility Support

We are continuously improving our digital experiences to meet or exceed inclusive design best practices and web accessibility standards. We follow and support Section 508 of the US Rehabilitation Act and the Web Content Accessibility Guidelines (WCAG) 2.0 A/AA Guidelines from the W3C Web Accessibility Initiative.

To provide accessible web and mobile experiences, we strive to:

  • make our content and navigation easy to use
  • make it easy to interact using a mouse, keyboard, and/or touch screens
  • provide text and visual alternatives for sounds
  • provide text and audio alternatives for visuals
  • support using a computer without a monitor or display
  • support using assistive technologies to navigate and access content
  • support the use of native accessibility features on mobile devices and tablets

Contact us through our Customer Care page, call the number on the back of your member ID card (TTY:771) or call 800-379-0092 (TTY:711) if you:

  • are having trouble accessing our website or mobile apps
  • can't find something on our sites or apps
  • need language assistance
  • need information in an alternative format
  • were discriminated against
  • have other communication needs

For a language assistance and alternative formats, please visit our Communication assistance page.