Non-discrimination notice

CenterWell Pharmacy does not discriminate or exclude people because of their race, color, national origin, age, disability, sex, sexual orientation, gender, gender identity, ancestry, ethnicity, marital status, religion, or language. Discrimination is against the law. CenterWell Pharmacy complies with applicable federal civil rights laws. If you believe that you have been discriminated against by CenterWell Pharmacy, there are ways to get help.

You may file a complaint, also known as a grievance:

Discrimination Grievances

P.O. Box 14618

Lexington, KY 40512-4618

If you need help filing a grievance, call 877-320-1235 (TTY:711)

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through their Complaint Portal by calling 800-368-1019, 800-537-7697 (TDD) or in person at:

U.S. Department of Health and Human Services

200 Independence Avenue, SW, Room 509F, HHH Building

Washington, DC 20201

Accessibility Support

We are continuously improving our digital experiences to meet or exceed inclusive design best practices and web accessibility standards. We follow and support Section 508 of the US Rehabilitation Act and the Web Content Accessibility Guidelines (WCAG) 2.0 A/AA Guidelines from the W3C Web Accessibility Initiative.

To provide accessible web and mobile experiences, we strive to:

  • make our content and navigation easy to use
  • make it easy to interact using a mouse, keyboard, and/or touch screens
  • provide text and visual alternatives for sounds
  • provide text and audio alternatives for visuals
  • support using a computer without a monitor or display
  • support using assistive technologies to navigate and access content
  • support the use of native accessibility features on mobile devices and tablets

Contact us through our Customer Care page, call the number on the back of your member ID card (TTY:771) or call 800-379-0092 (TTY:711) if you:

  • are having trouble accessing our website or mobile apps
  • can't find something on our sites or apps
  • need language assistance
  • need information in an alternative format
  • were discriminated against
  • have other communication needs

For a language assistance and alternative formats, please visit our Communication assistance page.