Live chat with us
Get help from our Customer Care advocates by selecting the “Need help?” button at the bottom-right of the page when you're signed in. We're available Monday through Friday, from 8 a.m. to 8 p.m., and Saturday, from 8 a.m. to 4:30 p.m., Eastern time.
Need more help? Give us a call
If you are experiencing a medical emergency, please dial 911.
If you have questions about maintenance medicines, contact CenterWell Pharmacy.
To speak with a Customer Care specialist, call 800-379-0092 (TTY: 711), Monday through Friday, from 8 a.m. to 11 p.m., and Saturday, from 8 a.m. to 6:30 p.m., Eastern time.
For self-service options, our automated phone system is available 24/7.
If you need help with specialty and complex medicines, contact CenterWell Specialty Pharmacy.
Our pharmacists are available to answer urgent questions 24/7 at 800-486-2668 (TTY: 711). If you need to speak to a Customer Care specialist, contact us Monday through Friday, from 8 a.m. to 11 p.m., and Saturday, from 8 a.m. to 6:30 p.m., Eastern time.
For questions about OTC benefits and ordering:
Call 855-211-8370 (TTY: 711), Monday through Friday, from 8 a.m. to 11 p.m., and Saturday, from 8 a.m. to 6:30 p.m., Eastern time.
You can also write us at
CenterWell Pharmacy
PO Box 745099
Cincinnati, OH 45274-5099
Connect with us on Facebook
Stay updated on the latest news and health information from CenterWell Pharmacy.
Visit our Facebook page
Humana drug lists
Find out if there are changes affecting your prescription drug coverage for this year.
Learn about our list of covered drugs
