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Get help from our Customer Care advocates by selecting the “Need help?” button at the bottom-right of the page when you're signed in. We're available Monday through Friday, from 8 a.m. to 8 p.m., and Saturday, from 8 a.m. to 4:30 p.m., Eastern time.

Need more help? Give us a call

If you are experiencing a medical emergency, please dial 911.

For questions about maintenance medications:

Call CenterWell Pharmacy® at 800-379-0092 (TTY: 711), Monday through Friday, from 8 a.m. to 11 p.m., and Saturday, from 8 a.m. to 6:30 p.m., Eastern time.

For self-service options, our automated phone system is available 24/7.

If you need help with specialty and complex medications:

CenterWell Specialty Pharmacy® is available to answer urgent questions 24/7 at 855-746-0637 (TTY: 711).

If you need to speak to a Customer Care specialist, contact us Monday through Friday, from 8 a.m. to 11 p.m., and Saturday, from 8 a.m. to 6:30 p.m., Eastern time.

If you’re a CarePlus member:

Call 800-526-1490 (TTY: 711) to speak with the Member Services department or visit the CarePlus Contact Us page for more information.

If you’re a NovoCare® Pharmacy patient:

Call 800-967-9917 (TTY: 711) , Monday through Friday, 8 a.m. to 11 p.m., and Saturday, 8 a.m. to 6:30 p.m., Eastern time. You can also visit the NovoCare Contact Us page for more information.