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Important information
If you recently ordered a Dexcom G6 Touchscreen Receiver from CenterWell Pharmacy, we want to let you know that Dexcom, the manufacturer of the Dexcom G6 Touchscreen Receiver, has notified us of rare occurrences where alarms and/or alerts are missed or delayed, which could result in you not being notified of a high or low blood sugar event.
Dexcom is developing a software update to correct this issue.
This issue is isolated to certain lots of the Dexcom G6 Touchscreen Receiver (see product details below) and does not affect other Dexcom products or diabetic monitoring supplies you may have received from CenterWell Pharmacy.
Product | NDC | Part Number | SKUs |
---|---|---|---|
Dexcom G6 Touchscreen Receiver | 08627-0091-11 | MT24078 | STK-OE-001, STK-OM-001, STK-OR-001, STR-OM-001, STR-OR-001 |
If you are impacted by this issue, Dexcom will be contacting you directly via email to go over next steps regarding the upcoming software update.
You can obtain more information from Dexcom at Dexcom G6 Touchscreen Receiver Patient Notice.
Additionally, if you have any questions regarding this issue, you can contact Dexcom directly at:
- Phone: call 1-844-478-1600, available 24 hours a day, 7 days a week.
- Online: visit Dexcom.com, select “Contact Us” for chat options.
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