Communications and other preferences

older man in park

It's important to set your CenterWell Pharmacycommunication preferences so we know how and when to to contact you about your prescriptions.

To set or update your communication preferences, simply sign in to your CenterWell Pharmacy account and find "Account" on the main navigation bar. Then, select “Communication preferences" from the “Account” drop-down. 

Select communication preferences from the top navigation

Communication preferences 

From your "My communications preferences" page, you can sign up for text alerts about your prescription medicines. To do this, enter your phone number in the first blank space and select "Submit." Then, confirm your selection by entering your confirmation code in second blank space. You have 10 minutes to do this before your code expires.

how to enable text alerts about your medicines

From your "My communication preferences" page, you can also tell us if you’d like to be contacted about:

  • Refill reminders
  • Order updates
  • Order delays
  • Important health and prescription information 

If you’d like to receive messages from CenterWell Pharmacy regarding any of the above information, we can contact you by phone, text message or email. 

To do this, select the box that reflects how you’d like to be contacted. For example— if you’d like to receive an email when it’s time to refill your medicines, check the email box next to “Refill reminders.” 

Communication preferences page

Once you're done, don't forget to select "Save preferences” at the bottom of your screen. After you’ve set your preferences, it can take up to 72 hours to start receiving communications from us. 

Other preferences

You can also set account-related preferences from your “account settings" page such as: 

  • The type of bottle cap you’d like for your prescriptions—easy open or child-proof
  • Accept or deny the inclusion of the your medicine names in emails
  • Set custom high copay alerts for your medicines  

Similar to the steps above, select the box that reflects your decision and save your changes to set your account preferences. 

setting your account settings at Humana Pharmacy

Get started by setting your preferences now.

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