Setting your communication preferences

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Life can get busy, and when it does, we can forget important things. When it comes to your medications, CenterWell Pharmacy® has you covered with friendly reminders and updates right when you need them. It’s important to keep your communication preferences up to date so you never forget a refill or miss an important order update—and we make it easy!

Want to learn more? Watch the video →

Tell us how to get in touch

Sign in to your CenterWell Pharmacy account. From your dashboard, select Account in the top-right corner of your screen, and then Communication preferences from that menu.

Here, you can sign up to get texts alerts with updates about your prescriptions. With quick and easy-to-read reminders, text alerts can help you stay on track with your medication routine.

You can also let us know whether you’d prefer to get calls or emails from us about:

  • Refill reminders
  • Order updates and delays
  • Important health and prescription information

Want us to call you when it’s time to refill your medicine, but email you about the status of your order? No problem! You can select a different preferred communication style for each type of update.

Once you’re done, don’t forget to select Save preferences at the bottom of your screen. Just so you know, it can take up to 72 hours for you to start receiving your preferred messages from us.

Customize the rest of your experience

Creating your ideal pharmacy experience doesn’t stop at telling us how to contact you. In the Account section, you can also:

  • Set a copay limit that tells us how much you’re comfortable paying for meds without extra approval
  • Change your default payment method and shipping address
  • Tell us the type of bottle cap you’d like for your prescriptions—easy-open or childproof
  • Decide whether you’d like us to hide or show medication names in emails we send you

What happens next

You’ll start receiving real-time order updates when you fill a new prescription with us and reminders the next time you refill your medicine.

And while you’ll get phone calls, text alerts or emails whenever there’s an order update, you can also use our website to check the status at any time

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