Learning about refills, renewals, and expired prescriptions

A man and woman outside using their laptop to place a refill of their medicines with CenterWell Pharmacy

Have you ever wondered what the difference between prescription refills and renewals is, and what to do when you have an expired prescription? CenterWell Pharmacy® is here to answer your prescription questions.

Refilling my prescription

Depending on the medicine you’re taking, your prescriber may include refills. A refill means when your prescription gets low, you can order a new supply of medicine without having to request a new prescription from your prescriber. Some prescriptions don’t come with refills because your prescriber may feel you only need a certain amount to feel better.

Renewing a prescription

If you’re renewing a prescription, we’ll reach out to your prescriber for a new one. Please allow up to 6 business days for your prescriber to respond to our request. If we haven’t heard back from your prescriber, we’ll notify you by phone or email, depending on your communication preferences. When this happens, it’s important that you contact your prescriber directly, or your renewal request may be canceled. 

What if my prescription is expired?

If your prescription has recently expired, it’s quick and easy to renew it online. 

  1. Sign in to your CenterWell Pharmacy account.
  2. In the menu, select “My Rx” and then “View all Rx.” 
  3. Filter your prescriptions by selecting “Expired” in the “Status” drop-down menu. 
  4. Choose the medicine you need and select “Renew.” 
  5. Once selected, we’ll reach out to your prescriber for confirmation. 

If there are any delays, we’ll let you know. From there, it may take 7 to 10 business days once we hear from your prescriber before your medicine arrives.

How to refill and renew your prescription with CenterWell Pharmacy

We’re always working to make the refill and renewal process easy, seamless and fast, so you can get your medicine before your current supply runs out. If you have refills remaining on your prescription, there are multiple ways for you to request a refill order. And if you need to renew a prescription, you can use some of the same methods below:

Please note that our mobile app and text message services are not available in Spanish.

If you have any questions while placing a refill or renewal order, we’re here to help. You can call us at 800-379-0092, Monday – Friday, 8 a.m. – 11 p.m., and Saturday, 8 a.m. – 6:30 p.m., Eastern time. If you use a TTY, call 711.

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